Terms and Conditions
Online Cake Orders
Online cake orders are placed through the shop section of our website. Each product page and cake design is customisable through the custom fields section on each product. You the customer agrees by selecting each custom field on your order including delivery date and delivery address is correct.
We accept the following payment methods for online orders as stated in checkout.
Direct Bank Transfer / EFT ( Electronic Funds Transfer )
Credit Card ( Visa or Mastercard ) which is processed through PayPal.This is a secure online payment portal and your sensitive information isn’t shared with us. Unfortunately we no longer accept credit card payments over the phone.
Please note: When making payment via EFT or Direct Deposit , please leave your name or order number as your reference so we can identify your payment. Please allow up to 3 business days for payment to be received into our business bank account , this depends on your financial institution.
Orders will not be made and delivered if payment in full has not been received at least a minimum of 5 days prior to the delivery date.
If you decide to cancel your order , all deposit booking payments and payments which are made in full are non- refundable as our bookings are limited and your deposit and/or full payment will be forfeited. We will then cancel your order in a cancellation email and remove you from our booking list.
Delivery is available Monday through to Saturday only. We are closed on Sunday and do not offer delivery on this day. Delivery is also not available on public holidays. We offer 3 different options for delivery times on your specified delivery date.
Option 1) Free delivery – Monday to Saturday excluding Sunday’s and public holidays. No specified delivery time. Delivery will be between 9am and 5pm on your selected delivery date.
Option 2) Delivered within a 4 hour time frame of a specified time between 9am and 5pm on your selected delivery date. Charges apply.
Option 3) Delivered within a 1 hour time frame of a specified time between 9am and 5pm on your selected delivery date. Charges apply.
Delivery is available in Sydney only. We will not deliver outside of Sydney or into another state.
If you require your cake at a specific time we suggest you have your cake delivered the day before, choose one of the other paid delivery options or have it delivered to your workplace. Once your cake has been delivered, we accept no responsibility for any damages that may occur after delivery. It is your responsibility to follow the care and storage instructions on the box. Stated delivery times may vary due to situations that may occur out of our control such as traffic and road disturbances etc.
We cannot guarantee colour matching due to the nature of edible food colouring and ingredients used. We will always do our best to colour match within 3 closest shades of your chosen colour. Please send us a clear colour swatch of your required colour.
Colours may vary from picture to the actual cake as the result of the way your computer screen or mobile device portrays various colours. The colours and design will be made as per your selection, regardless of the colour combinations that you have choosen. It is not our responsibility if colours and designs do not match. As all cakes, figurines and decorations are handmade there may be a slight variation from the picture displayed as to what you actually receive.
Cake size and servings
The servings per cake size is displayed in the size section on each product page. Each cake size shows the coffee sized servings and dessert sized servings that each cake will serve. It is your responsibility to select the correct size for your situation. A cutting diagram will be attached to your cake box of how to cut your selected size into the specified servings. We take no responsibility if the cake is not cut as per our cutting instructions. Actual quantities may vary, depending on the person cutting up your cake.
Instructions on how to store your cake will be on your cake box. Please read the instructions carefully. Please store your cake in a cool and dry place on a flat surface. Airconditioned or fan area if it’s a hot day. Room temperature at all times. Please DO NOT place your cake in a fridge, freezer or coolroom prior to cutting as this will cause the cake to sweat and damage.
Edible Image printing and colours
Printing of logos and photographs for edible image cakes and corporate logo cakes are printed with edible inks. Due to the nature of edible inks, some colours may vary to the original artwork.
Personalised cakes takes pictures of all cakes that have been made. All cake images are our intellectual property, and we reserve the right to display and do as we wish with our images without compensation to you – which includes but is not limited to social media sites, our website, Facebook, promotional work and other forms of advertising.
Personalised Cakes will not tolerate any form of abuse toward our staff members at any given time. We reserve the right to terminate a phone call, take an order, terminate an order or decline a request if we feel rude or inappropriate behaviour is noticed.
Personalised Cakes respects your rights to privacy under the Australian Law. All personal information is kept secure.Credit card information is not collected by us it is processed through Paypal. All information entered at the time of your order is only used to process your order. No personal details are shared or released to any third party or company.
We reserve the right to change prices without notice at any given time.
If any errors have been made anywhere on our website including designs, descriptions etc, we reserve the right to cancel your order without notice to you.